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Is openPASS secure?

When the care provider receives a request for 24/7 access, they will check with the care receiver that they know who you are. They will then set up a secret question and answer, which you will need to know the answer to when completing access.

About openPASS
  • Enquire about openPASS
  • Is my care provider set up for openPASS?
  • Is openPASS secure?
  • Is openPASS available on mobile or tablet?
  • What is the difference between the mobile app and web version?
  • How do I get support with openPASS?
Getting setup for openPASS
  • How do I get set up for 24/7 access?
  • Can I access the care notes when I’m in the care receiver’s home?
  • What are the costs to use openPASS?
  • Our care receiver has appointed a power of attorney, what do we do?
openPASS web user guide
  • Signing in
  • Viewing care receivers
  • Care notes (homecare)
  • Care notes (residential)
  • Care plan
  • Care receiver information
openPASS mobile user guide
  • Downloading the openPASS app
  • Create an account or Sign in
  • Scanning the QR code
  • Care notes (homecare)
  • Bookings
  • Messages
  • Care receiver information
  • Viewing and adding multiple care receivers
Troubleshooting
  • I’m unable to log in
  • What is my username?
  • I’ve signed up but haven’t received the openPASS email
  • I’ve forgotten my password, help!
  • What are the minimum device requirements?
  • What happens at the end of a care period or if I no longer want 24/7 access?
  • How do I get support with openPASS?
  • Disclaimer
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  • Website Acceptable Use